KNOW US/FAQ

Welcome to 9gardens.com

If customers have any problems related to the 9gardens website or your garden we're here to help.

What is 9gardens.com?

Welcome to 9gardens.com which is for people who love gardening. We are specialist in seeds. We also sell everything else you'll need for the garden. We pride ourselves on being able to offer you the biggest choice of seeds.

New Users:

Do I need a 9gardens.com account for making a purchase?

No, it’s not necessary to create an account before making a purchase on the site but is highly recommended, since it has its own advantages, such as –

• You can make a purchase by only providing your email-id rather than filling necessary details, every time

• You can track the delivery status of your order(s)

• You can view the entire history of your past orders

• You can also plan future orders through useful features like Wish list and Notify Me

• You can love or hate us via Reviews

I forgot my login password. What do I do?

Go to the login page and click on Forgot password. You will receive an email on your registered email id with instructions on creating a new password.

How do I register on 9gardens.com?

Registration on 9gardens is a simple process that can be completed in 3 simple steps:

1. Click on the Log In link on the top right of the home page.

2. Click on Register Button.

3. Enter Details with password of your choice;confirm the password and you are done!

My Account& My orders:

What is my account?

We've made it easy for you to view and update your account and orders any time through "My Account". "My Account" allows you complete control over your transactions at 9gardens. You can

• Manage/edit all your personal data like address, phone numbers, email ids

• Change your password

• Track the status of your orders

Shipping Confirmation

You will receive a second email from us notifying you that your order has been processed and shipped. The second email will include tracking information for your delivery.

Can a customer preorder a “currently unavailable” item?

A customer can’t preorder a seed that not in season to sow & is currently unavailable but they can order for tools & other accessories.

Can a customer change their order?

If customer wants to change or cancel the order they have to call us as soon as possible. Seeds usually go out within one to two days of an order placement, so if they need to cancel or change a seed order, it is best to call back the same day they place that order to do so.

Within how many days the order will reach the customer?

We can have different zones in India as per our distance from which will show within how many days the order will reach them.

When & how can I cancel the order?

To cancel an order, please drop us an e-mail at [email protected] with details of the order you are cancelling within 12 hours. A charge may be made if the cancellation is done after the order or a part of the order has been dispatched.

Payment:

How to I pay for a 9gardens purchase?

9gardens assured that 9gardens’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You can pay by all major credit cards and debit cards (including Maestro cards) issued by Indian banks. You can also use Internet Banking (covering 44 banks), E-Gift Voucher.

Are there any hidden charges when I make a purchase on 9gardens?

There are zero hidden charges when you make a purchase on 9gardens. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. In fact, we waive off the ₹50 shipping charge for delivery on orders worth ₹400 and over.

How to I pay using credit card?

We accept all VISA and MasterCard credit cards issued in India. 9gardens cannot currently process international credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.

How to I pay using debit card?

We accept debit cards issued by all banks in India. 9gardens cannot currently process international debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

Is it safe to use my credit/debit card on 9gardens?

Your online transaction on 9gardens is secure with the highest levels of transaction security currently available on the Internet.

All credit card and debit card payments on 9gardens are processed through secure and trusted payment gateways managed by leading Indian banks. Banks in India now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.

General Help:

Need help choosing a plant?

If customer need of a little inspiration or want planting ideas for a particular situation they can e-mail us on [email protected]

Can't find a product?

If customers having trouble locating a particular product or garden tool they can email us at [email protected] can provide them the particular product it will grow our customer loyalty & sale also.

Gardeningtrouble?

If customer having any problems in their garden and cannot find the answers they can get on our site, ask our expert & we will get back you in 1 week.

How do I request a catalog?

Customer can order for catalog online from our website.